SpaRetailer Magazine Spotlights Creative Energy as a 2023 Retail Star for Customer-First Approach
In the latest issue of SpaRetailer Magazine, Creative Energy is featured as a 2023 Retail Star for our unwavering dedication to our customers.
In the article, SpaRetailer Magazine owner and editor-in-chief, Megan Kendrick interviews David Kasten, the operations manager at Creative Energy:
“Our deliveries can be very difficult,” David says, “In addition to the steep hills and narrow roads that San Francisco is known for, space is at a premium, and there often isn’t room to squeeze a hot tub between the house and its neighbor.
In the past, they’ve done everything from using a crane to removing gates and even bringing the tubs through the garage or house and out the back door to the yard. We have to widen doors to make that opening larger in order to get the spa in,” David says, noting that’s why the company has a contractor’s license.
The site visits not only prevent a lot of headaches but are also representative of the company’s culture.
“We’re hands-on with our customers, and that’s how we differentiate ourselves,” David says. “The site check closes a lot of deals for us. We get into their backyard and form that relationship; they know we’re professional.”
On behalf of everyone at Creative Energy, we want to express our deepest gratitude to SpaRetailer Magazine, our customers, and all our amazing supporters. We are genuinely honored to be recognized alongside so many amazing businesses and leaders in the hot tub industry.
From our humble beginnings crafting hot tubs from wine barrels to our current expansion into new product lines, we remain steadfast in our mission to provide nothing but the best for all of our customers. We look forward to continuing to bring relaxation and wellness to the Bay Area for many more years to come.