Frequently Asked Questions

Yes you absolutely can. We strongly advise that you visit your local showroom and reserve a spa of your choice. We will then schedule an appointment at your convenient time to get your older spa appraised.
If we have the spa model in your desired colors at our Richmond warehouse, we can usually deliver your spa within a week. Otherwise we have to get the spa ordered from Hot Springs, and get the spa to your home within a 2-3 week timeframe.
Most larger spas require 220v. However, Creative Energy’s mid size and smaller spas can be either 110v or 220v. The efficiency is exactly the same. When a spa is wired 220v, both the jet pump and heater can be active at the same time. In the 110v, the heater is deactivated when the jet pumps are turned on. When the jets are turned back off, it automatically resumes heating. 220v spas heat the spa after the initial fill up 3 times faster than 110v spas. Again, same amount of kilowatts used.
Your HotSpring spa will cost between $17 and $35 per month to operate. You will have the most energy efficient spa on the market. If another company quotes you less than this amount, ask them to put it in writing. HotSpring Spas have been third party tested, and no other manufacturer can claim that.
Yes. Creative Energy has more spas filled and operating per showroom than any other spa dealer in the Bay Area. We encourage you to try it out.
Yes, Creative Energy will refund your $500 deposit at any time.
1 year electronic components and labor. Once the spa is sold, we will put it back on our test stand to ensure that it has no leaks, and everything is running well. Spas must be paid in full, and be delivered within 3 weeks of sale.

New Location


(925) 551-7100

Come visit us at our Concord Hot Tub Showroom.

Open Daily from 11am - 5pm by APPOINTMENT ONLY.
with reviews

1460 Concord Ave. Ste C,
Concord, CA 94520
View This Location

New Location

San Rafael

(415) 472-7727

Come visit us at our New San Rafael Showroom.

Open Daily from 11am - 5pm by APPOINTMENT ONLY.
with 126 reviews

We have moved to:
4100 Redwood Hwy.,
San Rafael, CA 94903
View This Location

San Mateo

(650) 574-7600

Come visit us at our San Mateo Showroom.

Open Daily from 11am - 5pm by APPOINTMENT ONLY.
with 49 reviews

1917 S El Camino Real,
San Mateo, CA 94403
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UBG Finance Program Wells Fargo Financing Available

Online Ordering

For all of your spa maintenance needs, shipped right to your doorstep! Please note that at this time chemicals and supplies must be purchased online.


Our showrooms are open daily from 11am-5pm by appointment only. Let our excellent sales staff help you choose the right product for your home. For a personalized appointment, click the button below. 

*those who visit the showroom must wear masks and only have a max of 2 people in their party.