Elizabeth S , Belmont - 5 / 5
I bought two beautiful gas fires last year which have been wonderful. When I tried them earlier this month in anticipation of cooler weather, neither would fire up!! I immediately called Creative Energy and their service department had a technician over within a couple of days. Apparently the control system had been updated by the manufacturer and so I needed two new systems installed. David Kirley, the technician, was very knowledgable and respectful. He even petted my dog! The parts were ordered and installed as soon as they came in. Hey Presto, my lovely fires work again. Great customer service from Creative Energy from start to finish.