Product Help

Have a question about one of our hot tub, swim spa or fireplace models? We can help! Whether you have questions about hot tubs or swim spas in general, or have a question about a specific model, fill out the form below. One of our friendly and knowledgeable staff will reach out shortly with a response.

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Questions / Remarks / Comments

Email me if models go on sale or exciting updates about:

Hot tubs

Swim spas

Cold plunge tubs

Fireplaces and other fire décor

Request a Service

Request Technician

Full service hot tub repair, hot tub service, fireplace repair or hot tub and spa parts installed.

Product Help

Get help and support for any of our hot tubs, spas, fireplaces, stoves and saunas.

Bay Area Spa Cleaning - Request Spa Cleaning

We offer complete Hot Spring Spa cleaning and tune-up in our local service area.

Replacement Covers

Replace that old, heavy, energy wasting hot tub cover with a new replacement spa cover today.

Parts Inquiry

We carry a huge selection of spa and hot tub parts for hot tubs of all ages.

Spa Trade-In

Use the equity in your existing hot tub to trade up to a brand new model. We haul and install!

Creative Energy is rated 4.9 out of 5, based on 94 reviews.

Bonnee gave us great discounts on a replacement hot tub cover, sent the emailed invoice immediately, and was fun to talk with, to boot! Great customer service!

Eric H. , Oakland

Just bought a new hot tub; delivered on time and with 4 really nice polite guys; once I got It filled And plugged in, I had a few “user error” issues which Bonnee Young, saleswoman at the store, promptly answered and got my small mistakes fixed and she then went the extra mile and sent […]

Cecily D. , Mill Valley

This company really stands by their products and their customers. We’re on our 2nd Hot Springs hot tub from Creative Energy in San Rafael. The first one lasted for 16 years, the 2nd is going on 7 years and just had its’ first pump go out. Great tubs, good service and repair staff. We are […]

AD T. , Berkeley

Amazing customer service and overall knowledgeability. Cole helped us every step of the way with the Bay Area Air Quality Management District fireplace insert program (not easy, but well worth it!) Without the help of Creative Energy we couldn’t have navigated through the highly complex process. Thank you Cole!

Owen C , Los Angeles

We came to Creative Energy to start learning and pre-shopping for hot tubs. Our experience with Tiffany, Jason and Bonnee made us feel so comfortable and informed that we found what we wanted and won’t be shopping anywhere else! Everyone is knowledgeable, friendly and helps you find what is right for YOU. The whole process […]

Shannon V. , Novato

Product Help

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