K M , Novato - 5 / 5
In December 2016, I was having an issue with my pellet stove so I decided to stop by the San Rafael store to look at gas fireplaces. When I arrived, I asked for Bonnie and found out she was not available. I was a little hesitant to talk with someone else since I really enjoyed working with Bonnee in the past. That is when I met Cole Spilman. Wow! What a wonderful person! Cole was so easy to work with, very courteous, reliable and helpful. It took me several visits to figure out exactly what I wanted. Cole was patient with all my questions and multiple visits to the store. With the help of Cole, I was able to find a contractor to install the gas line and electrical work. Cole guided me through the entire process and was such a pleasure to work with.
The installation of my gas fireplace was completed a couple of weeks ago and I am thoroughly enjoying the beauty and heat from it!