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Find Your Showroom
Find Your Showroom
Pleasanton
(925) 551-7100
7116 Johnson Drive
Pleasanton, CA 94588
San Mateo
(650) 574-7600
1917 South El Camino Real
San Mateo, CA 94403
San Rafael
(415) 472-7727
3815 Redwood Hwy #A
San Rafael, CA 94903
Service Department
(510) 237-2300
3419 Regatta Boulevard
Richmond, CA 94804
Contact Us
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order parts and service.
About Us: serving you for over 36 years!

Frequently Asked Questions

Can I trade in an older Creative Energy Spa for a newer model?

Yes you absolutely can. We strongly advise that you visit your local showroom and reserve a spa of your choice. We will then schedule an appointment at your convenient time to get your older spa appraised.

How long does it take to get a spa to my home?

If we have the spa model in your desired colors at our Richmond warehouse, we can usually deliver your spa within a week. Otherwise we have to get the spa ordered from Hot Springs, and get the spa to your home within a 2-3 week timeframe.

I see commercials about spas for 75-90% off - What is the scoop?

This is the biggest scam in the spa industry. They (Master Spas) invite you to a show where all the “top” manufacturers of spas will be just to bait and switch you to their product. States have banned them, and California will ban them too. The 75-90% off is a rebate that they claim you will get 6 years down the road. They make it impossible to claim, so you will not see that money.

What is the difference between 110V spas and 220V spas?

Most larger spas require 220v. However, Creative Energy’s mid size and smaller spas can be either 110v or 220v. The efficiency is exactly the same. When a spa is wired 220v, both the jet pump and heater can be active at the same time. In the 110v, the heater is deactivated when the jet pumps are turned on. When the jets are turned back off, it automatically resumes heating. 220v spas heat the spa after the initial fill up 3 times faster than 110v spas. Again, same amount of kilowatts used.

How much will my HotSpring Spa cost per month to operate?

Your HotSpring spa will cost between $17 and $35 per month to operate. You will have the most energy efficient spa on the market. If another company quotes you less than this amount, ask them to put it in writing. HotSpring Spas have been third party tested, and no other manufacturer can claim that.

Can I try out the spa before I buy it?

Yes. Creative Energy has more spas filled and operating per showroom than any other spa dealer in the Bay Area. We encourage you to try it out.

Is the $500 deposit fully refundable?

Yes, Creative Energy will refund your $500 deposit at any time.

What is the warranty on Certified Used Spas and Hot Tubs?

1 year electronic components and labor. Once the spa is sold, we will put it back on our test stand to ensure that it has no leaks, and everything is running well. Spas must be paid in full, and be delivered within 3 weeks of sale.

Recent Blog Posts

Two things to keep the Hot Tub water clean

Two things a Hot Spring Spa will need to keep the water clean and healthy.

The Health Benefits of Sauna Use

With a hectic job, family obligations and other responsibilities, stress can easily take over your life and make it seem like you never have time for yourself. Owning a sauna, hot tub or fireplace makes it easy to relax and alleviate tension.

Quick Fixes for Common Hot Tub Issues

Hot Tubs are a great outlet for relaxation and entertaining. In fact that's two of the three main reasons (the latter being therapy) why our customers buy our Hot Spring Spas. Mantaining a Hot Tub can seem a little daunting to a new owner, but it doesn't have to be so. Here are the few common problems people experience with their water and quick fixes to solve them:

The Energy Inefficient Wood Burning Fireplace

Why your old wood-burning fireplace is costing you more money.

110 volt vs. 220 volt Hot Tubs

A break-down on the difference between 110 volt vs. 220 volt operated Hot Spring Spas.

Before Buying a Gas Fireplace Insert

Three questions to consider before choosing the right Avalon Gas Fireplace Insert.

Our NEW Website!

We've just completed the first round roll-out of our new website.

Buying From the Big Box Stores

Sure, big box store prices may look cheap and the spas they sell may look flashy. However, when you get into the “nuts and bolts” of both the product and the service, there simply is no comparison.